Last Updated: January 8, 2018
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
HelloSign participates in and has certified its compliance with the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (each, a "Privacy Shield Framework," or "Framework"). HelloSign is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Frameworks, to the Framework's applicable Principles (as such term is defined in each of the Frameworks). To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List. [https://www.privacyshield.gov/list]
HelloSign is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. HelloSign complies with the Privacy Shield Frameworks for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, HelloSign is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, HelloSign may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
WHAT INFORMATION IS COLLECTED?
"Personally Identifiable Information" means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home. We may collect this personally identifiable information from you through our websites and mobile application.
We may also collect from you, the following Personally Identifiable Information about your contacts:
- Email addresses
When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org.
As is true of most websites, we gather certain information automatically. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
HOW IS SUCH INFORMATION USED?
We may use your personally identifiable information to:
- Fulfill your fax or signature request(s)
- Send you a fax or signature request confirmation
- Send you requested product or service information
- Respond to customer service requests
- Administer your account
- Send you marketing communications
If you choose to opt-in to HelloSign updates, we will email you technical updates or inform you about other services and features.
IS THE INFORMATION SHARED OR DISCLOSED?
Sharing with Third Parties
We may share your information with third party marketing partners for the purpose of marketing our products or services to you. If you do not want us to share your personal information with these companies, contact us at email@example.com.
Sharing with Service Providers
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us. These services may include:
Sending/receiving faxes and emails
Providing customer service
Sending marketing communications
IS THE INFORMATION ACCESSED BY EMPLOYEES OF HELLOSIGN?
We will not access your information except to provide the Service to you, to prevent or address service or technical problems, or at your request in connection with customer support matters.
Upon request, HelloSign will provide you with information about whether we hold any of your personally identifiable information. If you would like to correct, amend or delete any information on the site, you can either change your personal preferences on the "Settings" page or email us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at email@example.com.
Personal Information collected on this website may be stored and processed in the United States or any other country in which HelloSign or its affiliates, subsidiaries or agents maintain facilities, and by using this website, you consent to any such transfer of information outside of your country.
This Site is not intended for or directed to persons under the age of 13. Any person who provides their information to HelloSign through the Account Login page for new customers, Signup Page, or any other part of the HelloSign Site represents to HelloSign that they are 13 years of age or older.
If it becomes known that the information of a child younger than 13 is provided to HelloSign, the information will be deleted immediately. Questions or concerns should be directed to firstname.lastname@example.org.
This Site uses certain Google advertising features including Google Analytics Demographics and Interest Reporting and Remarketing. Third-party vendors, including Google, may show this Sites' ads on sites across the Internet. You may opt out at any time here. We and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on someone's past visits to our website.
DATA PROCESSOR DISCLOSURES
The use of information collected through our Service shall be limited to the purpose of providing the service for which the Client has engaged HelloSign.
HelloSign collects information under the direction of its Clients and has no direct relationship with the individual whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our Service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
HelloSign acknowledges that you have the right to access your personal information. In many cases, HelloSign has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to HelloSign's Client (the data controller). If requested to remove data, we will respond within a reasonable timeframe. In certain circumstances, we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service.
When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID").
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
If you would like to cancel your account and/or unsubscribe from our email list, email us at email@example.com or you may click on the "unsubscribe" link found at the bottom of one of our emails and we will assist you.
301 Howard, Suite 200
San Francisco, California 94105
or by phone at (415) 766-0273.