Traditionally hotels would use a paper form that you’d have to send out and fax back. Not only was this a time-consuming process for the hotel requesting the information, it was far from ideal for the customer. Customers were (rightly) wary of sharing sensitive information like credit card numbers or banking details.
The integration took one week with one person (including QA testing). It was unbelievably simple. And even when we did hit a roadblock, the API support was incredibly helpful and patient. It was honestly a dream to integrate.
Having the electronic signing portion gives our customers stronger legs to stand on. Their customers may complete these billing request documents and they may never look at them again. But in the instance that a charge is disputed, our users have a legally binding signature to point to that says that yes, these charges were approved.