Software Outfitters Ditches Adobe Sign, Sees 80% Increase in Loan Document Completion Rates with HelloSign
Software Outfitters achieved early success building a successful application for financial services companies to manage the loan application process. Initially their loan application process was dependent on a print-sign-scan-fax workflow, which wasn’t ideal because it could take hours before all the documents were faxed back to the company, if at all.
According to CEO Rob Harsh, time is of the essence where loan application processing is concerned. “Loan applicants have to sign documents the same day. If they don’t sign, we have to reissue a new loan because the changes to the amortization table change the loan document,” says Rob.
To modernize the loan document application process and eliminate the print-sign-scan-fax workflow, Rob’s team adopted eSignatures with Adobe Sign. But, as Rob says, “Adobe Sign was extremely expensive. It was getting more expensive as we grew with huge transaction and baseline costs. We had to find something different.”
In 2016 Rob’s team evaluated the HelloSign API and quickly identified some key differentiators. “The HelloSign support was great. They kept me aware of development status and helped identify the right features for us to implement.” says Rob.
HelloSign’s the clean documentation helped Rob’s team start testing the API within seconds.
Read the new case study to learn how they moved off Adobe Sign in less than one week with no impact to customers, enabling them to deliver a completely secure and compliant loan application management solution that their customers trust.
“With the HelloSign API integrated into our customer portal, loan applicants usually sign documents within 30 minutes, speeding the time to document completion by over 80%,” says Rob.